Slingsby Maps publishes maps, books, and digital products.
South African orders are sent by registered post (South African Post Office – SAPO) or courier (your choice), overseas orders by registered airmail. Post or courier and packaging charges are automatically recorded with your order.
A VALID POSTAL ADDRESS must be provided with all orders that are to be posted.
A VALID DELIVERY ADDRESS and phone number must be provided with all orders that are to be couriered.
Under normal circumstances orders for delivery within RSA are delivered to your local Post Office within four working days or less, from the date of your receipt of your tracking number.
Delivery of overseas orders may take longer depending upon the country of destination: if there are customs issues your order may take 21 days or longer to reach you.
Courier orders will reach major centres faster than other areas but same day or overnight delivery is NOT guaranteed; deliveries to other centres may take 2 to 4 days or longer.
RSA orders returned by SAPO as "Unclaimed" will ONLY be re‑posted upon receipt by us of an additional R60 fee from the customer.
An email confirming your order will arrive, followed by a second email to notify you that your order has been dispatched, when you will also receive tracking details.
Please note that all products shipped are always the LATEST AVAILABLE EDITIONS of such products; we do not supply previous or earlier editions.
2. Return and Refunds policy
Claims must be registered with us by email within 48 hours of receipt.
Correctly supplied goods returned for credit will be subject to a 30% handling charge; this includes orders incorrectly ordered by the customer.
Refunds will be payed by Slingsby Maps by direct internet banking; you will be asked for your banking details.
Goods must be returned in exactly the same condition in which they were posted to the customer, including plastic pockets, etc. Refunds will be processed within 30 days of the receipt of goods returned. Shipping costs are not refundable; we reserve the right to deduct from a refund any additional postal charges that may be occasioned by the return of goods.
The provision of goods by Slingsby Maps is subject to availability. In cases of unavailability, Slingsby Maps will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.
All personal details collected by our data centre will be stored securely and will not be used for any purpose other than that for which the personal information is received.
Slingsby Maps has strictly adhered to the Statutory Information in the ECT act.
For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
4. Payment options accepted
Payment may be made via Visa or Master Card credit cards, or by bank transfer (inside South Africa) via PayFast or direct EFT. CHEQUE DEPOSITS ARE NOT ACCEPTED.
5. Credit card acquiring and security
Credit card transactions will be acquired for Slingsby Maps by PayFast.
No credit card details are stored on this website.
Users may go to https://www.payfast.co.za/security‑fraud/ to view their security certificate and security policy.
6. Customer details separate from card details
Customer details will be stored by Slingsby Maps separately from credit card details which are entered by the client on PayFast's secure site.
For more detail on PayFast refer to https://www.payfast.co.za
7. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the customer is South Africa. Transaction Currency is ZAR (South African Rand) only. International purchases made in US$ are automatically converted into ZAR at the day’s exchange rate.
Slingsby Maps takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
9. Country of domicile
This website is governed by the laws of South Africa and Slingsby Maps chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 6 Rooikrantz Road, Lakeside 7945, South Africa.
Slingsby Maps may, in its sole discretion, change this agreement or any part thereof at any time without notice.
11. Company information
This website is run by Slingsby Maps cc (close corporation) based in South Africa trading as Slingsby Maps cc and with registration number 2000/008056/23. Members are Peter William Orm Slingsby and Margaret Ann Slingsby
12. Slingsby Maps contact details
Support: telephone +27 21 788 4545 or go to Contact us .